We offer a safe, private and honest space where you can receive professional advice to make sure you have a bra that is the right fit for you. Here are the steps to getting your own custom bra made.
STEP ONE: BOOK A FITTING
Getting a custom bra made just for you starts with a fitting as all of Rubies Bras are made to order from scratch using your very own measurements! You can take measurements yourself, book a virtual fitting, or come in for an in-person fitting.
If you'd rather take measurements yourself and choose from our pre-designed styles, head over to our shop page and get started! Feel free to reach out to us and we can walk you through taking measurements over the phone or email.
If you're ready to book, head over to our booking page and select a day and time that works best for you. You'll be sent a confirmation email with a video link or the studio address for the fitting. Fittings take up to an hour and if virtual, all you need is a measuring tape and a laptop, iPad, or a phone with a camera and an internet connection.
You can now get fitted and create your own bespoke bra from the comfort of your own home! We've perfected the entire bespoke bra process virtually (because we had to!) and will walk you through how to take measurements, help you select the style, fabric and colour that works best for you.
Please note, in-person fittings are currently suspended and all fittings are being held virtually only due to the pandemic. But fear not! We make the entire virtual fitting comfortable and easy for you. Take a look at our reviews and see for yourself.
STEP TWO: GET MEASURED AND FITTED
We will begin by asking you a series of questions about your bra and breast needs and address any questions or concerns you may have. We then begin by taking or showing you how to take series of measurements in order for us to make sure your custom bra will fit just right. These measurements may include high bust, full bust, rib cage, bottom cup depth (nipple to wireline), strap length and shoulder width. If in a virtual fitting, we require you to have a measuring tape for your fitting and will show you exactly how to take the measurements, watching and guiding you through the process to ensure accuracy. If you feel uncomfortable with any of these measurements, we will work around your comfort level not to worry.
STEP THREE: SELECT YOUR BRA STYLE, FABRIC AND COLOUR
Based on your measurements and your needs, we will show you some bra styles, fabrics and colours we think would work best for you, and together, we will build out what your custom bra will look and feel like. Styles vary from full to medium to light coverage. Fabrics include solid, lace, print, and organic cotton to name a few, and colours come in an endless assortment of options that you'll get to see!
STEP FOUR: FINALIZE YOUR BRA AND PROCESS PAYMENT
After measurements have been taken, you get to sit back (with your shirt back on!) and together, we will review your bra design in detail to make sure we've covered everything and addressed any additional questions or concerns you may have. We want to make sure you're comfortable, happy and excited just like we are every time we make a custom bra! Payment can be made at this time or an invoice will be sent to you. All forms of payment are accepted, including cash, cheque, debit, credit, EFT, and Apple Pay. Instalment plans also accepted upon request.
STEP FIVE: BRA CREATION, DELIVERY, POST FITTINGS
Once your payment has been processed, our team of designers and ateliers then begin work on your bespoke bra piece. The entire process takes anywhere from 3-6 weeks depending on your measurements, the style and fabric you've chosen, where you live and how many additional fittings and adjustments are needed. You will either be contacted to book a follow up fitting, or be sent a tracking number if the bra is being mailed out. Orders within North America take 5-10 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.
Just like any custom piece, 1-3 fittings are usually required to finalize the bra to get it just right. If you are receiving your bra through mail, we ask that you book a follow up fitting for us to see what, if any, alterations are needed. If any adjustments are needed, we send you a shipping label to mail the bra to us, and we make the needed alterations and mail the bra back to you.
Once all fittings are complete, you get to enjoy your new custom bra!
We stand by the quality and craftsmanship of our bras, offering a 90-day return policy and a 6-month warranty on any alterations needed. After 6 months, any alternations will be charged a nominal fee.
Ready to get started? Let's do it! BOOK YOUR FITTING NOW.
Have more questions? Please see our FAQ page for frequently asked questions!