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Returns & Exchanges

We truly want your investment in a custom bra to be worth it, and will try to ensure your bra fits, flatter and functions for your needs to the best of our ability.

Once we've taken the time, effort and materials to make your custom bra, we unfortunately cannot offer returns or exchanges . You can however, choose to not move forward and request a refund after your sample fitting before we start making your bra. See our process page for details on where this occurs in the process.

Your price is an all inclusive price so you won't incur any unexpected service or shipping fees. This includes up to three rounds of fittings and alterations plus shipping costs. Most bras only need 1-2 alterations to make it fit just right. 

We also stand by the quality and craftsmanship of our products, and are proud to offer a LIFETIME WARRANTY on wear and tear for all our custom bras. This means we'll make any repairs due to wear and tear such as stitch reinforcements, hardware breakage, and strap replacements for the lifetime of the bra. Our bras usually last up to 10 years!

If you're unsure, book a free 15-min consultation with us or take a look at our reviews and see for yourself what our clients are saying.

Shipping costs are not included in our lifetime warranty. Any cosmetic adjustments can also be taken care for a nominal fee to cover our time, plus our shipping costs.