Skip to content

Our Process

Your Step By Step Guide

Half body shot of light skinned female with brown medium length hair in a private virtual fitting with Rubies Bras. She is holding a pink measuring tape around her bust looking down.

Step 1.

BOOK A FITTING

Getting a custom bra made starts with a booking virtual fitting, which involves a 60-minute private video call. All you need is a measuring tape and a good internet connection. If you'd rather take measurements yourself without our live assistance, send us a private message and we'll send you a measurement form. 

Your fitting begins with getting to know you and discussing your challenges and needs. We then walk you through how to take the measurements we'll need. If you feel uncomfortable with any of these measurements, just let us know, and we will work around your comfort level, not to worry.

Rubies Bras founder holding up two bras and showing to client during a virtual fitting. She has brown skin with black medium hair wearing black. The bras she is holding are copper lace and ivory lace.

Step 2.

DESIGN YOUR BRA

Based on your measurements and your needs, we will show you some bra styles, fabrics and colours we think would work best for you, and together, we will build out what your custom bra will look and feel like.

Styles vary from wired to wirefree, full to medium to light coverage, and special occasion. We have a huge array of fabric choices and an endless assortment of colours that you’ll get to see. This is where the fun really begins. 

When you are happy with your bra design, payment is processed at the end of the fitting. All forms of payment are accepted, including cash, cheque, debit, credit, EFT, and Apple Pay. Instalment plans also accepted upon request.

Explore our bra styles

Step 3.

FIT TESTERS DELIVERED TO YOUR DOOR

Once payment has been processed, we mail you sizing testers which are pre-made bras closest to your size based on the measurements we took and the styles you chose.

Once you receive your samples, you’ll book a second fitting with us and we'll make sure our measurements are correct and you are happy with the styles you have chosen.

A return label will be sent after this fitting so you can send the samples back to us. If we don't have a sample in your size, we skip this step and begin creating your custom bra.

Rubies Bras sewing staff with dark hair cutting out a bra pattern.

Step 4.

BRA CREATION AND DELIVERY

Once the samples are returned back to us, we double check everything once again, and our team of designers and sewists then begin work on your bespoke bra piece.

Unless otherwise stated, it usually takes us around 4 weeks to make your custom bra from the date the samples are returned back to us, plus the ship time it takes to get to you.

Rubies Bras client with light skin and medium length brown hair sitting on a black chair facing a laptop on a white table.

Step 5.

FINAL FITTINGS

Just like any custom piece, 1-3 fittings are usually required to finalize the bra to get it just right. Once you receive your bra, take it for a spin, and let us know if any adjustments are needed by booking a third fitting or sending us an email. If any adjustments are required, we'll send you a return label to have the bra sent back to us, make the required alterations, and send the bra back to you.

The entire process usually takes anywhere from 6-12 weeks depending on your measurements, the style and fabric you've chosen, where you live and how many additional fittings and adjustments are needed.

Our Promise

We stand by the quality and craftsmanship of our bras, offering a LIFETIME WARRANTY, which means we'll make any repairs needed due to wear and tear for the lifetime of the bra. And any cosmetic or fit adjustments can also be taken care for a nominal fee plus shipping. Please see our FAQs page for details.

Regardless of whether you choose virtual or in-person fittings, we strive to make the entire process comfortable and easy for you. Take a look at our reviews and see for yourself.

Ready to get started?

Book your fitting

Have More questions?

Please see our FAQ page for frequently asked questions!

Learn more